At Branvia, we respect your privacy and are committed to protecting any personal information you choose to share with us. This policy explains how we collect, use, and safeguard your data when you interact with our website, services, or AI powered chatbot.
Information We May Collect
When you visit our website or interact with our chatbot, you may choose to voluntarily provide certain information, including but not limited to:
• Name
• Email address
• Phone number
• Business related inquiries or messages
Providing this information is entirely optional and only occurs if you choose to share it with us for communication or service related purposes.
How We Use Your Information
Any information you provide is used strictly to:
• Respond to your inquiries
• Contact you upon request
• Provide information about our services
• Improve customer experience and communication
We do not use your data for unsolicited marketing, nor do we sell, rent, or share your personal information with third parties.
Chatbot Interactions
Our AI powered chatbot is designed to assist with general inquiries, provide information about our services, and facilitate communication. If you choose to share your contact details through the chatbot, this information is used solely to follow up on your request.
Chat conversations may be reviewed in an aggregated or anonymized manner to improve accuracy, performance, and user experience, without identifying individual users.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure. Your data is treated as confidential and handled with care at all times.
Data Retention
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable legal or business requirements.
Your Rights
You have the right to request access to your personal data, request corrections, or ask for your information to be deleted. You may contact us at any time if you have questions or concerns regarding your data.
Updates to This Policy
This privacy policy may be updated periodically to reflect changes in our practices or services. Any updates will be published on this page.